Returns & Exchanges

At Princessly, we want you to be completely enchanted by your purchase, which is why we offer a straightforward return process within 30 days of delivery for most items. Please ensure your items are unworn, unwashed, and still have all original tags attached to qualify for a refund or exchange.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and provide a brief reason for the request.

2

Receive Authorization

Our support team will review your request within 24-48 hours and send a Return Merchandise Authorization (RMA) number along with the return shipping address.

3

Pack and Ship

Securely pack your items in their original packaging, include the RMA form inside the box, and ship the package using your preferred tracked courier.

4

Quality Inspection & Refund

Once our warehouse receives and inspects the garment, your refund or exchange will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing